Thank you for shopping with PipeMend. We aim to provide clear and transparent information about how your order is processed and delivered.

## 1. Where We Ship From

PipeMend is operated from Vietnam. Our products are fulfilled and shipped directly from our fulfillment partners in Vietnam, Asia.

Orders are shipped internationally to customers in the United States and the United Kingdom.

## 2. Order Processing Time

Orders are generally processed within 1-3 day after payment has been confirmed.

Business days exclude weekends and applicable public holidays.

## 3. Estimated Delivery Times

The following estimates apply after your order has been dispatched:

- **United States:** 8-12 business days
- **United Kingdom:** 8-12 business days

Total estimated delivery time includes processing time and shipping time.

Delivery estimates are not guaranteed. Customs processing, carrier disruptions, and other unforeseen circumstances may affect delivery.

## 4. Shipping Costs

Shipping costs are displayed at checkout before payment is completed.

Any free shipping offers or shipping fees will be clearly communicated before you place your order.

## 5. Customs Duties and Import Taxes

Orders are shipped internationally from China and may be subject to customs duties, import taxes, or handling charges.

**[Specify whether applicable charges are included in the checkout total or payable by the customer. Describe the arrangements separately for the US and UK where necessary.]**

## 6. Order Tracking

When tracking information is available, it will be provided after your order has been dispatched.

## 7. Incorrect Addresses and Delivery Problems

Customers are responsible for providing accurate delivery details.

If your order is delayed, lost, or delivered incorrectly, please contact our support team so we can investigate with the shipping provider.

Any statutory consumer rights remain unaffected.

## 8. Contact Us

For shipping-related questions:

**Email:** support@PipeMend.com

**Store:** https://www,pipemendtools.com