At PipeMend, we want customers to shop with confidence. Please review our return and refund terms before placing an order.

## 1. Return Window

We offer a 30-day return request window from the date your order is delivered.

To be eligible for a voluntary return, the product must be unused, in its original condition, and include its original packaging and accessories, unless otherwise required by applicable consumer protection law.

Your statutory consumer rights are not affected by this policy.

## 2. International Returns

PipeMend is operated from United States, and products are fulfilled from United States.

**Our designated return location is in United States.**

Customers in the United States and the United Kingdom may therefore need to ship eligible returns internationally.

Please contact us before sending any product back. We will provide return authorization, instructions, and the applicable return address.

Do not send returns to the address displayed in our business contact information unless specifically instructed.

## 3. Return Shipping Costs

For voluntary returns, such as a change of mind or ordering the wrong item, customers are responsible for the cost of return shipping to United States where permitted by applicable law.

International return shipping costs vary depending on the customer's location, parcel weight, and shipping carrier.

Please be aware that international return shipping may be expensive.

For incorrect, defective, or damaged products, please contact our support team. We will provide an appropriate remedy in accordance with applicable consumer protection law, including return shipping arrangements where required.

## 4. How to Request a Return

To start a return:

1. Contact us at support@pipemendtools.com within the applicable return period.
2. Include your order number and the reason for your return.
3. Provide photographs if you are reporting damage, defects, or an incorrect item.
4. Wait for our return instructions and authorized return address.
5. Ship the item using the approved return method.

Please retain your shipping receipt and tracking information.

## 5. Refunds

Once we have received and inspected an eligible return, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

We will process refunds within 3 business days following approval, subject to any earlier deadline required by applicable law.

Your bank or payment provider may need additional time to make the funds available.

For statutory cancellation rights, refund deadlines and conditions required by applicable law take precedence over the process described above.

## 6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible.

We will review the issue and provide an appropriate solution, which may include a replacement, refund, or another remedy consistent with applicable law.

## 7. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will confirm whether your order can be cancelled before dispatch. Any statutory cancellation rights remain unaffected.

## 8. Contact Information

**Store:** PipeMend

**Business operating location:** United States

**Customer support:** support@pipemendtools.com

**Website:** https://PipeMend.com